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Salesforce Administrator (100% Remote)
Anytown, USASalesforce Administrator (100% Remote)
Job Description/Responsibilities
We are looking for a Salesforce Administrator to serve as the primary administrator for our CRM (Salesforce) and Financial business systems (Zuora & NetSuite). They will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM and CPQ systems.
Job Description/Responsibilities
We are looking for a Salesforce Administrator to serve as the primary administrator for our CRM (Salesforce) and Financial business systems (Zuora & NetSuite). They will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM and CPQ systems.
- Maintain our growing Business System tech stack, with primary focus on Salesforce, Zuora and NetSuite.
- Design and implement configuration within Salesforce and Zuora’s subscription billing platform to support the business requirements.
- Collaborate with IT and business partners throughout the organization to identify system needs, document solutions and publish related processes and procedures, contribute to identify key controls, and resolve actions for process improvement
- Diagnose and resolve technical problems, prevent problem escalation, and provide solution tracking via our inbound ticketing queue.
- Act as the first line of support to provide issue resolution for our financial business systems (Zuora, NetSuite, etc.).
- Suggest new tools, apps, and workflows that improve process and experience for both internal teams and customers.
- Document and update financial system policies and procedures.
- Manage the end-of-month data processing for the FP&A group.
- Hands-on Salesforce, Zuora, NetSuite, or other CPQ systems experience, including general administration.
- Experience serving as the primary Zuora Billings Administrator with responsibility for configuration and customization of the technical solution.
- Must be able to visualize, analyze, communicate, and solve complex problems and make well-adapted decisions based on available information.
- Experience in writing detailed technical specifications, testing & release plans required to develop and implement software solutions; working independently in a very fast-paced, high-growth team environment; communicating with leads across the IT teams.
- Bachelor’s degree in business, management information systems, or computer science.
- 1-5 years experience in process improvement, operations, systems, and analytics/reporting.
- Experience configuring integrations for Salesforce, using Boomi or a similar integration tool.